Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your service must be unused.

Several types of services are exempt from being returned. These are stated as ”non-refundable” services in the offers, either when they are sent by e-mail or by in the online shop service descriptions.

Additional non-returnable items:

• Gift cards or prepaid vouchers
• Security deposits

To complete your return, we require a receipt or proof of purchase.

Once your return request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if you can provide a valid argument of a mischoice. If you need to exchange it for a different service at the same price, send us an email at office@rentix.ro.

Contact us at office@rentix.ro for questions related to refunds and returns.